Refund policy

Our freshness guarantee

Our cheese is perishable, so we handle things a little differently than a typical online store. Every order ships in an insulated cooler box with ice packs, and we stand behind how it arrives.

If your order shows up damaged, warm, or otherwise not right, contact us within 24 hours of delivery at 715-924-6380 or support@northcountrycheese.com. Send a photo of the box and the product and we will make it right with a replacement or a refund.

Returns

Because our products are perishable food, we cannot accept returns. Please do not ship anything back to us. If there is a problem, just call and we will take care of it.

Cancellations and changes

Orders can be cancelled or changed until they ship. Once a box is packed cold and on its way, it cannot be cancelled.

Delivery

Please give us a street address (no P.O. boxes) and make sure someone can bring the box inside on delivery day. We are not responsible for boxes left outside for an extended period, incorrect addresses, or carrier delays caused by weather, but call us anyway. We will always try to help.

Refunds

Approved refunds go back to the original payment method and usually appear within 5 to 10 business days.